![]() Third-party software (e.g., Jenkins), packaged as a Docker image, is not supported in any way.Upgrading a trivial Rails app from Ruby 2.3.1 to 2.7 and from Rails 4.2.6 to 6.0.3 General debugging of application code or containers, rewriting code, and configuring or modifying third-party packages are not covered. Our team will provide full support for platform-related issues arising from Heroku API, domains, and add-ons. The Heroku Container Registry and Runtime feature allows you to deploy custom Docker images to Heroku. Similarly, if you create and deploy an Elixir app, we’ll still try and help you with any problems you’re having with the platform in general, but because Elixir isn’t a supported language, support will not be available for the app itself. If you create and deploy a Ruby app using a third-party Ruby buildpack, then you are no longer entitled to full support, but we’ll help you with any platform issues. If you create and deploy a Ruby app to Heroku using the Ruby buildpack, which uses a supported version of the Ruby MRI, then Heroku supports the app. ExamplesĪs an example, consider the Ruby language. Supported runtimes are described in their respective Language Support documents. We cannot guarantee the availability of deprecated language runtimes for new application deploys. During that period we will continue to ensure an appropriate language version is made available and security patches are applied. We will provide at least one year’s notice to you before we end support of a language. ![]() We will notify our customers when governing bodies of a language deprecate significant versions of a language in our supported buildpacks. For example a governing body of a language may decide to no longer provide security patches to a version of a language, or critical bugs may be discovered that influence the safety or integrity of your app. However, the forces of technology evolution will mean that some of your runtimes will eventually become outdated. We care about your apps, as well as their development and execution environment. Heroku aims to provide a secure environment for applications. However, we will nevertheless try our best to help you with peripheral issues that you may have outside of the app you deployed, such as the Heroku API, the Heroku platform, domains, add-ons, and the buildpack mechanism itself. Support does not extend to apps that use unsupported buildpacks. We call these buildpacks, unsupported buildpacks. Heroku cannot make guarantees about applications built using third-party or deprecated buildpacks. The versions of the runtimes that are officially supported by a buildpack are noted in their reference documentation. If an app is using a supported buildpack and language runtime, then the developer of the app is eligible for support as defined by the Heroku Support Policy.
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